Even if the clients has rich import experience, it is impossible to fully avoid import risk, because dangerous and opportunities always appear side by side.
As a professional China sourcing company with years of experience, our responsibility is to help clients handle related matters at China, controlling all aspects, reducing client's import risks and save their time and cost. But we can't control whether the goods will have problems at sea. Once this link is unexpected, the impact caused is unpredictable. Unfortunately, one of our clients Bose encountered such an accident.
Container Damage Incident
Bose placed orders with our company and another purchasing company B in September 2021. In December, the two batches of goods were integrated into one container, arrange transportation. Because the volume of goods in charge of another purchasing agent is relatively large, Bose decided to handle the loading by the B company.
All went well and the shipment was dispatched in December as planned. Since the payment method by Company B is to shipped after payment, so Bose has paid money to them before receiving the goods. He believes that there will be no problem.
Facts have proved that can't guarantee no accident. When Bose receives his cargo at the port, he found his cargo was all wet. After inspection, it was found that the container had broken a big hole. This makes us very surprising, because the probability of this happens is extremely low.
Our Company's Solution and Results
After understanding the situation, we have made a video conference with Bose first. Teach him how to take photos for evidence, and contact the credit insurance agency to provide evidence. Besides, we have bought insurance for each of our orders, which greatly reduces the loss of client. Note: These insurances we didn't charge for additional from customers.
In the end, through the evidence left by the photo, the insurance company will return to a part of the loss. I believe that after this time, Bose won't forget to buy insurance for his goods.
Agent Company B's Solution
At the same time, Bose also contacted his another agent company B. But after they heard the problem, the agent B began to delay time, and use some excuse to reply the client, no solution is proposed. Finally even unable to contact them, Bose feels very angry and helpless. Because Bose has given money to them already, and haven't bought insurance for the goods. Therefore, there is no way to obtain any compensation for his another part of the goods.
Some of Our Suggestions For Clients
1. Be sure to buy insurance for your cargo
At the same time, Bose also contacted his another agent company B. But after they heard the problem, the agent B began to delay time, and use some excuse to reply the client, no solution is proposed. Finally even unable to contact them, Bose feels very angry and helpless. Because Bose has given money to them already, and haven't bought insurance for the goods. Therefore, there is no way to obtain any compensation for his another part of the goods.
2. Choose your payment method carefully
In this case, Bose's other purchasing agent responded with a passive attitude after the incident, largely because they had already received all the money. In this incident, another procurement company B adopted negative attitude after the problem, a large reason is that they have received all payments. This won't provide good after-sales service.
3. Pay Attention to After-sales Service
When our company cooperates with customers, customers need to pay 30% of the deposit, and the remaining 70% of the payment is paid after bill of lading. No matter what import problems arise, we have the complete solution for our clients. This is our company's willingness to take responsibility for our customers.
End
When choosing a China sourcing agent, you can't just look at the quotation the other party gives you, you need to refer to a variety of factors. We wrote the specifics content in the article: Latest Guide About China Purchasing Agent. If you are interested, you can go to read. Or contact us directly, inquire about importing from China.
Post time: Apr-11-2022