Txawm hais tias cov neeg siv khoom muaj kev nplua nuj ntshuam, nws tsis yooj yim sua kom tsis txhob muaj kev pheej hmoo ntshuam, vim tias muaj kev phom sij thiab lub sijhawm ib txwm tshwm sim ib sab.
Raws li tus kws tshaj lijTuam Tshoj qhov chaw tsim khoomnrog rau ntau xyoo dhau los, peb lub luag haujlwm yog los pab cov neeg siv khoom muaj feem cuam tshuam nrog cov teeb meem ntawm Tuam Tshoj, tswj txhua yam, txo cov neeg siv khoom tuaj yeem pheej hmoo thiab txuag lawv lub sijhawm thiab nqi.Tab sis peb tswj tsis tau seb cov khoom puas yuav muaj teeb meem hauv hiav txwv.Thaum qhov txuas no tsis tau xav txog, qhov cuam tshuam los ntawm qhov tsis tuaj yeem xav txog.Hmoov tsis zoo, ib qho ntawm peb cov neeg siv khoom Bose ntsib qhov xwm txheej zoo li no.
Container Damage Incident
Bose tau txiav txim nrog peb lub tuam txhab thiab lwm lub tuam txhab yuav khoom B thaum lub Cuaj Hlis 2021. Thaum Lub Kaum Ob Hlis, ob pawg ntawm cov khoom tau muab tso rau hauv ib lub thawv, npaj kev thauj mus los.Vim tias qhov ntim ntawm cov khoom muag ntawm lwm tus neeg yuav khoom yog qhov loj heev, Bose txiav txim siab los tuav cov khoom thauj los ntawm B tuam txhab.
Txhua yam mus zoo thiab cov khoom xa tuaj tau xa tuaj rau lub Kaum Ob Hlis raws li tau npaj tseg.Txij li txoj kev them nyiaj los ntawm Tuam Txhab B yog xa tawm tom qab them nyiaj, yog li Bose tau them nyiaj rau lawv ua ntej tau txais cov khoom.Nws ntseeg tias yuav tsis muaj teeb meem.
Qhov tseeb tau ua pov thawj tias tsis tuaj yeem lav tsis muaj kev sib tsoo.Thaum Bose tau txais nws cov khoom thauj ntawm qhov chaw nres nkoj, nws pom tias nws cov khoom thauj tag nrho ntub.Tom qab kuaj xyuas, pom tias lub thawv tau tawg ib lub qhov loj.Qhov no ua rau peb xav tsis thoob, vim tias qhov tshwm sim ntawm qhov tshwm sim yog qhov tsawg heev.
Peb lub tuam txhab kev daws teeb meem thiab cov txiaj ntsig
Tom qab nkag siab qhov xwm txheej, peb tau ua lub rooj sib tham video nrog Bose ua ntej.Qhia nws yuav ua li cas thaij duab rau cov pov thawj, thiab hu rau lub koom haum kev tuav pov hwm credit los muab pov thawj.Tsis tas li ntawd, peb tau yuav cov ntawv pov hwm rau txhua qhov ntawm peb cov xaj, uas txo cov neeg siv khoom poob.Nco tseg: Cov ntawv pov hwm no peb tsis tau them nyiaj ntxiv los ntawm cov neeg siv khoom.
Thaum kawg, los ntawm cov pov thawj uas tau tso tseg los ntawm daim duab, lub tuam txhab pov hwm yuav rov qab mus rau ib feem ntawm qhov poob.Kuv ntseeg tias tom qab lub sijhawm no, Bose yuav tsis hnov qab yuav kev pov hwm rau nws cov khoom.
Agent Company B's Solution
Nyob rau tib lub sijhawm, Bose kuj tau hu rau nws lub tuam txhab lwm tus neeg sawv cev B. Tab sis tom qab lawv hnov qhov teeb meem, tus neeg sawv cev B pib ncua sijhawm, thiab siv qee qhov kev zam los teb tus neeg siv khoom, tsis muaj kev daws teeb meem.Thaum kawg txawm tsis tuaj yeem tiv tauj lawv, Bose xav tias npau taws heev thiab tsis muaj kev pab.Vim Bose tau muab nyiaj rau lawv lawm, thiab tsis tau yuav kev pov hwm rau cov khoom.Yog li ntawd, tsis muaj txoj hauv kev kom tau txais kev them nyiaj rau nws lwm qhov ntawm cov khoom.
Ib co ntawm peb cov lus qhia rau cov neeg siv khoom
1. Nco ntsoov yuav kev pov hwm rau koj cov khoom thauj
Nyob rau tib lub sijhawm, Bose kuj tau hu rau nws lub tuam txhab lwm tus neeg sawv cev B. Tab sis tom qab lawv hnov qhov teeb meem, tus neeg sawv cev B pib ncua sijhawm, thiab siv qee qhov kev zam los teb tus neeg siv khoom, tsis muaj kev daws teeb meem.Thaum kawg txawm tsis tuaj yeem tiv tauj lawv, Bose xav tias npau taws heev thiab tsis muaj kev pab.Vim Bose tau muab nyiaj rau lawv lawm, thiab tsis tau yuav kev pov hwm rau cov khoom.Yog li ntawd, tsis muaj txoj hauv kev kom tau txais kev them nyiaj rau nws lwm qhov ntawm cov khoom.
2. Xaiv koj txoj kev them nyiaj kom zoo
Hauv qhov no, Bose lwm tus neeg yuav khoom tau teb nrog tus cwj pwm tsis zoo tom qab qhov xwm txheej, feem ntau vim tias lawv twb tau txais tag nrho cov nyiaj.Hauv qhov xwm txheej no, lwm lub tuam txhab muag khoom B tau txais tus cwj pwm tsis zoo tom qab qhov teeb meem, qhov laj thawj loj yog tias lawv tau txais tag nrho cov nyiaj them.Qhov no yuav tsis muab kev pabcuam zoo tom qab muag.
3. Ua tib zoo saib xyuas kev pab cuam tom qab muag
Thaum peb lub tuam txhab koom tes nrog cov neeg siv khoom, cov neeg siv khoom yuav tsum tau them 30% ntawm qhov tso nyiaj, thiab cov nyiaj seem 70% yog them tom qab daim ntawv them nqi.Txawm li cas los xij teeb meem ntshuam tshwm sim, peb muaj kev daws teeb meem rau peb cov neeg siv khoom.Qhov no yog peb lub tuam txhab txaus siab los ua lub luag haujlwm rau peb cov neeg siv khoom.
Xaus
Thaum xaiv ib tus neeg muag khoom hauv Suav teb, koj tsis tuaj yeem saib cov lus hais uas lwm tus neeg muab rau koj, koj yuav tsum xa mus rau ntau yam.Peb tau sau cov ntsiab lus tshwj xeeb hauv kab lus:Tseeb Qhia Txog Tuam Tshoj Muas Agent.Yog koj txaus siab ces mus nyeem.Los yogtiv tauj pebncaj qha, nug txog importing los ntawm Tuam Tshoj.
Post lub sij hawm: Apr-11-2022